Frequently Asked Questions

Everything you need to know about your next timepiece acquisition.

How long does shipping take for international orders?

International orders typically arrive within 5-10 business days. We offer express shipping options at checkout for faster delivery via DHL or FedEx.

What is your return policy for watches and straps?

We offer a 30-day return policy. Items must be in original, unworn condition with all protective films and packaging intact to be eligible for a full refund.

Are all the watches sold on WatchObsession authentic?

Yes, we are authorized retailers for every brand we carry. Every watch comes with a manufacturer-backed warranty and a certificate of authenticity.

How do I determine the correct strap size for my watch?

You can measure the 'lug width'—the space between the two lugs where the strap attaches to the watch head—in millimeters. Most men's watches are 18mm, 20mm, or 22mm.

Do you offer professional watch servicing or repairs?

Yes, we provide a range of services from battery replacements to full mechanical overhauls. Contact our support team to receive a shipping label for our service center.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free financing options through Klarna and Affirm.